Thursday 12/14: 6am - 9pm
Friday 12/15: 6am - 8pm
Saturday 12/16: Unavailable
Sunday 12/17: Unavailable
When a consumer already has approved benefits for a particular month, workers should never save results that would cause a negative change Read Only. Some workers have found it is possible to avoid Read Only by using the Timely Notice Exception Reason of Waiver on File. This option is reserved for KEES Help Desk to correct certain issues, and other situations. The option should not be used by workers to change previous eligibility. Saving Ineligible results can create extreme issues for the Program that may cause the need for a data fix and would delay processing. Additionally, if a consumer has a status of Ineligible, they cannot be rescinded for that timeframe since the consumer already had approved benefits. The screenshot below is an example of what should not be saved by eligibility workers.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.