Friday 12/29: 6am - 9pm
Saturday 12/30: 6am – 9pm
Sunday 12/31: 6am – Tuesday 8pm (Monday 1/1 – State Holiday)
Staff should not be updating a program’s RE Due Date unless specifically directed to do so by the KEES Help Desk or a documented workaround. Once a review has been sent for the RE Due Date that is currently displayed, you must process a review using the RE Run Reason in order to get an updated RE Due Date. Pushing the RE Due Date out to where you want it will only change what is displayed. The household will not be sent a review when that date arrives.
To verify if a review has already been sent to the household, click the View Details button in the program block. From the Medical Detail page, click the View History button. Scroll to the bottom of the page to the Program Re-Evaluation History section. If there is a review type populated in the Review Type column, then a review has already been sent. This means that you cannot simply bump the RE Due Date out to the next review as this case will not get picked up by the Reviews Batch.
When processed properly using the RE Run Reason, a new line will be created with a new Redeter ID showing your new Begin Month and Due Month – the Review Type will be blank. If the RE Run Reason is not available, a ticket should be submitted to the KEES Help Desk.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
Because Kansas has a temporary waiver exempting most Food Assistance reviews from an interview, FNS has requested that DCF immediately stop denying Food Assistance Programs at review and sending a Denial for No Interview notice for programs in which an interview has not been attempted. To do this, a data fix will be applied in KEES tonight, just prior to running the Denial for No Interview-Review Batch. The data fix will look for all pending FA cases with a review due, and received, for that month, that does not have an existing Customer Appointment record. For each case found, a Customer Appointment record will be added with the following information:
Attendance: Exempt
Programs: Food Assistance
Type: Review
Status: Agency Initiated
Appointment Details: Phone
Begin Date: 12/28/2023
Begin Time: 8:00AM
This will prevent the Food Assistance review from denying erroneously. What staff need to do:
When processing a Food Assistance review after the end of the review month:
If able to process without an interview, you do not need to update the Customer Appointment record.
If unable to process and an interview is required:
If client answers cold call and interview is completed, update the existing Customer Appointment record to attendance of complete.
If client does not answer, update the existing Customer Appointment record to schedule an interview using current no show processes. Send notice of interview.
Set task for case to manually be denied after interview date for no interview.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.