Each of the topics below assume the user is already within the context of the case.
I completed the registration process and my consumer does not have an address. What do I do?
From the Case Summary page, select Contact from Task Navigation. The Contact Summary page displays.
Click the Add button to add an address.
There are currently three known issues as related to addresses within KEES. Each issue
is described below along with the workaround for the issue. Each workaround will
assume the user is already within the context of the case.
When the Begin Date for the address record is incorrect, creating a new address record
and multi-selecting the household members it applies to, is faster than editing each
record individually.
Navigate to the Contact Summary page.
Click the Add button and add the newly reported address for each of the household members using either the first day of the month of application, or the first day of the first prior medical month as the Begin Date.
The Effective Dating Confirmation page will appear for each person and each address type – the worker will need to click the Save button on each one.
If the person is already known to KEES, but they do not have an existing address in KEES, the address reported on their application will not map into KEES.
Workers will need to add the address for all household members listed on the application.
If an application is received and the household consists of both existing persons known to KEES (with an address) and new persons not known to KEES, only the existing persons will have their address from the application mapped into KEES.
Workers will need to add the address for those household members listed on the application who need an address.