All program persons, including non-citizens (SOBRA and Refugee) applicants, must have a Citizenship/Identity record. EDBC does not run if a Citizenship/Identity record is missing.
Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Citizenship/Identity from Task Navigation. The Citizenship/Identity List page displays.
Click the Edit button for the case person where the New indicator is displayed. The Citizenship/Identity Detail page displays.
Review the three options:
Accept all data from an e-Application, click the Accept All button.
Click the Accept button to proceed with the e-Application.
To accept only some data from an e-Application and reject other data:
Select each check box next to the new data element the user wants to accept.
Click the Accept button.
A window displays with this text: “The following data items have not been accepted. Clicking “Continue” rejects this data. Do you want to continue?” Click Continue to proceed or Cancel to re-evaluate the data before proceeding.
To reject all data from an e-Application:
Click the Accept button.
A window displays with this text: “The following data items have not been accepted. Clicking “Continue” rejects this data. Do you want to continue?” Click Continue to proceed or Cancel to re-evaluate the data before proceeding.