Dispatch 09012017 Afternoon Edition

All Programs

System Availability this Weekend and Monday (Labor Day)

Saturday, September 2nd

• KEES available 8am - 6pm
• KAECSES not available

Sunday, September 3rd

• KEES available 12pm - 6pm
• KAECSES available 12pm - 6pm

Monday, September 4th

• KEES available 8am - 6pm
• KAECSES available 7am - 7pm

KEES Help Desk Staff will be available until 5pm each day if any issues are encountered.

Medical Programs Only

Task Issues

To help expedite the reporting of task issues, please do the following:

• Track all task related issues encountered daily on a spreadsheet.
• Use a different spreadsheet for each type of issue encountered.
• Include the task name, unique ID of the task, case number and/or eApp ID task is associated to.
• Submit one Incident per spreadsheet at the end of the day to the KEES Help Desk via ServiceNow.

WA457 has been updated to cover both the Intake task and the Process Application task.

Non-Medical Programs Only

Reminder to DCF staff working this weekend and Monday (Labor Day).

All EBT benefits authorized by staff as “routine” over the weekend and Monday will not be sent to FIS until Tuesday evening, so the earliest the benefits would be available is Wednesday morning.

TANF Monthly Sample Selection for Staff Report

The TANF sample was inadvertently created in KEES for the month of August. Staff should disregard the KEES TANF Monthly Sample Selection report created for August until it can be removed. The valid August sample was created in KAECSES and will use only data collected from KAESCSES and KsCares. The first valid TANF sample to be created from KEES will be for the sample month of September, which will be available at the beginning of October.