Dispatch 09062017

Non-Medical Programs Only

Child Care Review Records:

The issue with the Child Care Review record not showing on the Review and IR/12 Month Reporting List page has been resolved and the record should now show. Please record an incident if you are still having issues.

Verification Drop-Down Values:

Most data collection pages have verification fields which capture whether the information entered on the page has been verified. Below is a description of how those values should be used.

 

Workarounds:

Issuing Work Programs Supportive Service Payments to Consumers in Transitional Status

KEES is not currently allowing staff to issue Supportive Service Payments to consumers with a Work Programs program block in Transitional Status. KEES is working on a fix. Only use the workaround below for cases that need services right away.

 

  1. Update the Work Programs program block status to Active.
  2. Create a Service Arrangement
  3. Create and Approve a Payment Request.
  4. Leave the program block in Active status overnight until the payment is issued.
  5. Update the Work Programs program block status to Transitional.
  6. Because we have altered the status on the program block, these cases need to be tracked manually. To do this, create a manual task as a reminder to discontinue these cases manually at the end of the 12 month transitional period. Select Work Programs as the queue, Follow Up Needed as the task name, and assign the task to the worker assigned to the Work Programs program block.

 

Helpful User Manual Material to complete this process:

 

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk

KEES Tier 1 (Access Issues Only)

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