Dispatch 09182017

All Programs

The following Defects were fixed and delivered in the 9/17/2017 build:

59756 - PE tool: Error was displayed when user clicked on Complete PE Children after accepting the results for PE PW

60619 - Intake-PE and Application-Registration tasks do not have an Image button

61001 - eApps from Worker Portal mapping name incorrectly causing SSN already existing in system error

61100 - EBT Case List shows two records for one EBT Case Number

61361 - CLARIS updating Provider Status from Active to Pending

 

Medical Programs Only

Data Acceptance

Two new sets of instructions are replacing Populated Data Desk Aid, June 12, 2015.  Please see new documents: Data Acceptance Processing Guide 09/13/17 and Data Acceptance Guide Supplement 09/13/17; these documents are updated with policy information published in Implementation of KEES Phase 3 – memo #2.

 

They will also be able to be found as attachments to that policy memo on the KDHE Policy Log PM2017-08-02.

 

Non-Medical Programs Only

‘Error in EBT’ Error Message

An ‘Error in EBT’ error message displays on the Food Assistance Detail page when we do an expedite card request and the consumer already has an active EBT card. This message does not prevent KEES from issuing a benefit and the consumer should already have a card. If you get this error message, please check ebtEdge to verify the consumer has an active card. If the consumer does not have a card, report this issue to KEES Help Desk.

 

Routine vs. Immediate Issuance (Reviews Demo & Surrogate ID)

The Reviews Demonstration from the September 12, 2017 Webinar has been posted to the KEES Phase 3 Training Resource in the ‘Recorded Demos’ section.

 

Workarounds

Mass Payments for Employment Services Providers

KEES is not currently issuing payments to providers that are approved through the Mass Payment process. Until this is fixed staff can:

  1. Issue payments as a single provider payment when the consumer to provider volume is low.
  2. Utilize the Mass Payment page in KEES
    1. Enter the Mass Payments in as usual by end of day, Friday, September 22nd.
    2. KEES Project Staff will run a data fix to get the payments issued to providers by Monday, September 25th.
    3. These payments will not show as Issued on the Issuance History page until KEES Project Staff run this data fix.

NOTE: KEES will continue to run a data fix twice a month to get Mass Payments issued to Providers around the middle and end of the month until this issue is resolved.

 

 

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk

KEES Tier 1 (Access Issues Only)

KEES Repository    KEES Medical User Manual     KEES Non-Medical User Manual