Dispatch 11032017

All Programs

KEES Availability this Weekend

Saturday 11/4: 8am-8pm

Sunday 11/5: 1:30pm-8pm

KEES Session Time Out

Users are automatically logged out of KEES if they have not taken any action in KEES for 20 minutes. The 20 minute time limit is federally mandated by SSA to protect data. KEES has a countdown clock in the bottom left corner of the Internet Explorer window that shows how much time you have left before your current session will expire. Your status bar must be enabled to see the countdown clock.

Follow the instructions below to enable your status bar.

1. Right click your mouse anywhere in the light blue section of your Internet Explorer window located next to the address bar at the top of the page. See the highlighted area in RED below for an example.

2. A menu displays. Select Status bar.

3. The menu goes away after selecting Status Bar. The status bar now appears at the bottom of your Internet Explorer window. The countdown clock appears in the bottom left corner of the status bar that you have just enabled.

NOTE: Moving your cursor around on the same page will not reset the session time out clock. You must navigate to a different page or click on a tab.

Medical Programs Only

Non-Medical Programs Only

Review Processing

Some of the skipped issuances we have been seeing are due to not following the Reviews Process.  Specifically, not ensuring the Review and IR/12 Month Reporting List page has been checked to determine if the record for the Review, IR, or 12 Month Report is correct both before and after case action is taken.

When processing a Review, IR or 12-month report please use the steps outlined on the Review Processing page of the KEES Phase 3 User Manual.

• Prior to completing Data Collection and Running EDBC the record should have a Document Status of Received and a Report Status of Incomplete.

• When Running EDBC for the review month the appropriate Run Reason (IR, 12 Month, RE) should be selected.

• After EDBC has been Accepted and Saved, the record should be checked to ensure the Report Status is Complete-EDBC Accepted.

Late Review/IR Processing Considerations:

• Rescind with a Rescind Reason of Review not processed is used when the consumer should have uninterrupted benefits AND:

• • A late Review/IR/12 Month Report is turned in within the Review due month.

  • OR an IR/12 Month Report is turned in the  month following the month it was due.

• Remember to use the RE or IR Run Reason when running EDBC after rescinding a program block.

• Use Reapply when a late Review is turned in the month after the Review due month. These late Reviews should be treated like a new application on an existing program block.

• Using Reapply to process a late Review generates an Application NOA, not a Review NOA, and resets the Review period.