KEES Availability this Weekend
Saturday 4/14: 8am - 8pm
Sunday 4/15: 12pm - 6pm
*PLEASE READ*
Currently the KEES Help Desk is having to data fix hundreds of cases due to Rescind/Reapply issues. We need to get to the root of the problem and we are unable to do so if a worker has already attempted a workaround / attempted to correct the issue themselves.
The KEES Help Desk is asking all workers to STOP attempting any workarounds that involve Rescinding or Reapplying. If any person on the case was not Rescinded or Reapplied appropriately please STOP and have a ticket submitted to the KEES Help Desk.
If a worker feels that a person was Rescinded or Reapplied appropriately, but they are not receiving the results they were expecting, do not attempt to fix the issue by running Negative Action. This will then require the worker to re-rescind or re-reapply the person. Instead, please have a ticket submitted to the KEES Help Desk.
Important Reminders
Always ensure each consumer was Rescinded or Reapplied appropriately before running EDBC.
The easiest way to tell whether a consumer was Rescinded or Reapplied is to click on the person’s name hyperlink in the program block.
If the most recent application date in the Person Application History block is the date of the application you are processing, then the person was Reapplied.
If the most recent application date is not displayed here then the last application was Rescinded.
Make sure that everyone who needs to be Pending is, and that they are Pending in all of the appropriate months before running EDBC.
Always Rescind before you Reapply. If some program persons need to be Rescinded and some are a new request that requires a Reapply, always do the Rescind first.
If you have more than one group of program persons that require a Rescind, always Rescind the oldest group first.
Example: Group 1 needs to be Rescinded back to 12/2017 and Group 2 needs to be Rescinded back to 3/2018, Rescind Group 1 first.
Medical BDAs should NEVER be set to a month other than the month of application. There is no exception to this rule.
These two dates must always be set for the same month for Medical programs.
Non-Medical Processing Deadlines
DCF 2018 Processing Deadlines can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual