Dispatch 5012018

All Programs

KEES Availability this Weekend

Saturday 5/5: 8am - 8pm

Sunday 5/6: 12pm - 6pm

Medical Programs

Discrepancies between LIS eApp and PDF

If staff notice discrepant information between the LIS eApp and the PDF then they should submit an Incident ticket to the KEES Help Desk.

An example of discrepant information would be the LIS eApp showing a $0 Bank Account/Cash record and the PDF showing a $17,500 Bank Accounts record.

Non-Medical Programs

EBT Repayments

Currently, staff are not able to do the EBT Repayment function in KEES. All requests to apply EBT benefits as a repayment towards a recovery account must be sent to the KEES Help Desk. Please be sure to include the following information:

• Recovery account number

• Benefit type

• Amount of repayment

Once the repayment has been processed in KEES, staff will be notified by the KEES Help Desk. At that time, the ES-3142 form will need to be sent to the EBT Unit.

SSP Case Linking Process Information

In order for consumers to complete Reviews/IRs online and use the Access My Benefits portlet, their SSP Account has to be linked to their case number in KEES. Linked SSP Accounts can be viewed under the All SSP Users Linked To This Case block on the Case Summary page. Case linking is accomplished:

• When the consumer submits an application and their application is linked and registered to a KEES case number.

• By consumer request. If the consumer has an Active DCF case already, they can set up an SSP Account and password and request that it be linked to their case number.  In this instance, a task is created in KEES for the Purple queue to approve or reject the request.

Case Link Requests should be REJECTED if:

• The case number cannot be found based on information provided in the request

• The case number does not have any programs that have been Active within the last year

• The person making the request is not in the home or the case has children who are Temporarily Out of the Home due to Foster Care.

• The details on the link request do not match the information on the case

KEES does not allow staff to manually unlink an SSP Account without a request submitted through the SSP. When a case needs to be manually unlinked, staff need to submit a KEES Help Desk ticket in ServiceNow. Include the case number, person’s first name, and SSP user name.  Scenarios that require an SSP Account to be manually unlinked include:

• When a Case Head or Primary Applicant on a case verbally requests an SSP Account be removed.

• When staff are registering a program on an existing case number and notice an SSP Account holder is no longer in the household.

• When a consumer reports a household member as Out of the Home and the household member has an SSP Account.

• When there is a child on the case who is Temporarily Out of the Home due to Foster Care.

KEES Ongoing Operations is currently in the process of identifying SSP Accounts linked to DCF case numbers that should not be linked. A technical process will be utilized to unlink these cases. An additional note will go out in the KEES Dispatch when this occurs.