Searching for an e-App Using e-Tools

Registration should not e-Link each application to the case. Add a Journal entry that identifies the e-App number of each additional application and re-index images to the case.

In some cases, such as FFM and MIPPA applications, there is not an image found. Using the instructions below a user can access the additional e-App(s) using the e-App number given in Journal entries.

Locate the e-App

1. Determine if there are additional applications by reading the Journal.

   • If there are additional e-Apps not e-Linked, the e-App number is included in the Journal.

   • It may be necessary to look through multiple journal entries to locate all unlinked e-Apps needed for processing.

   • Take note of the e-App number(s) found in the Journal.

2. Determine if there are images in ImageNow that correspond to the additional e-Applications mentioned in the journal. If all unlinked e-Apps have an image, viewing the e-App is not needed.

   NOTE: All FFM applications have an e-App number beginning with "7". No image displays in ImageNow for FFM e-Applications. Continue to STEP 3.

3. Search for the e-App using e-Tools if there are no images in ImageNow.

4. Click the KEES Logo. The home page displays.

5. Click the View All button in the Task Portlet. The Task Inventory page displays.

6. Select e-Tools from Local Navigation. The e-Application Search page displays.

7. Select All from the e-App Status drop-down menu.

8. Select the e-Application check box below Type.

9. Enter the e-App Number.

10. Click the Search button. The Search Results display.

11. Verify the Applicant Name and the case name are the same.

12. Click the e-App Number hyperlink. The e-App displays.

13. Repeat STEP 3 - STEP 11 for each e-App related to the case that was not e-linked and does not display images in ImageNow.