BPM Average Duration Times

The BPM Average Duration Times report breaks down the average time tasks wait to be worked, transaction time and overall visit duration.

This report should be run as needed.

*  Indicates required fields

To access this DCF Management report:

1. Select Reports from Global Navigation. The Local Navigation defaults to On Request and the Report Search page displays.
2. Select DCF Management from Task Navigation to display the list of available Data View reports and a description of each report.
3. Click the Report Name hyperlink for BPM Average Duration Times. The Report Parameters page displays.
4. On the Report Parameters page, enter the Region Code, Office Location, Worker ID, and/or Task Location, as needed to limit the amount of returned data.
5. Select Excel or CSV from the Report Format* drop-down menu.   

NOTE: CSV can open in Notepad or Excel. Select CSV if the report is for a wide date range. Excel is limited in the number of results it can contain and will all if the results exceed 65,000 records.

6. Click the OK button.
   NOTE: Reports can take some time to generate and do not indicate they are running after clicking the OK button.
7. A window displays when the report is generated. The user can open the report locally, save the report, or cancel the file download.