Changing the Status of a Recovery Account (Suspend, Termination, Reactivation)

When a Recovery Account is created the initial Status of the account is Pending. Once this status is updated it cannot be set back to Pending.  The Recovery Account Status can be updated to Active, Voided, Suspended or Terminated through different means depending on the specific status.  KEES automatically updates the Recovery Account Status to Closed when the balance of the account reaches $0.00.

To Change the Status of a Recovery Account

1. Select Fiscal from Global Navigation.

2. Select Collections from Local Navigation. The Recovery Account Search page displays.

3. Complete a search for the Recovery Account.

4. Click the Recovery Account hyperlink for the account needing the change in status. The Recovery Account Detail page displays. If updating a Status from Pending to Active proceed to STEP 5, otherwise skip to STEP 7.

5. Click the Edit button to make the page editable.

6. Select Active from Status drop-down menu. Skip to STEP 8.

7. Click the button for the desired Status: Suspend, Terminate, Void or Activate.
   
   NOTE: If the Suspend, Terminate, Void and/or Activate buttons do not display this means you do not have the security rights to complete these actions.  Please contact the KEES Help Desk  via email or call 1-844-723-KEES(5337) for assistance in updating the status.

8. Select a Status Reason from the drop-down menu.

9. Click the Save button. The Recovery Account Detail redisplays with the changes.

10. Click the Close button. The Recovery Account Search page displays.