Editing a Good Cause Record - PPS

  1. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Noncustodial Parents from Task Navigation. The Noncustodial Parent List page displays.

  2. Click the Noncustodial Parent hyperlink for which the good cause is requested. The Noncustodial Parent Detail page displays.

NOTE: The Noncustodial Parent hyperlink displays based on the record previously selected.

  1. Click the Edit button. The Noncustodial Parent Detail page displays.

  2. Click the View Good Cause button at the bottom of the page. The Good Cause List page displays.

  3. Click the Edit button. The Good Cause Detail page displays.

  4. Update the value from the Claim Reason drop-down menu, if applicable.

  5. Do not change the defaulted Worker ID.

  6. Click the Add button in the Good Cause Status section.

  7. Enter the appropriate value from the Status drop-down menu.

NOTE: PPS will often use the Status field to close the good cause.

  1. Enter the Status Begin Date using the <mm/dd/yyyy> format or calendar icon.

  2. Click the Save and Return button. The Effective Dating Confirmation List page display.

  3. Review the dates for accuracy. Click the Save button. The Good Cause Detail page displays.

  4. Click the Save and Return button. The Noncustodial Parent Detail page displays.

  5. Click the Save button. The Noncustodial Parent List page displays.

  6. Journal the Good Cause Claim Reason.