Journal Workarounds

Incorrect Auto Journal Entry Created

When reviewing the Journal Log and it is discovered that an incorrect Auto Journal entry has been created it should be ‘Suppressed’ so that it is hidden from the Journal Log.

1. Access the case Journal from the Utility Navigation bar.

2. Search the Journal log using the appropriate Resource or Case Criteria.

3. Is there an incorrect Auto Journal Entry that requires suppression?

   • If Yes, continue with STEP 4.

   • If No, continue with STEP 6. STEP 4

4. Click on the box next to the incorrect Auto Journal Entry and click the Suppress button.

5. The Suppress Journal Entry page will display. Enter a reason in the Suppress Text Box.

6. Click Suppress or Cancel.

7. Suppress will hide the incorrect entry from the Journal Log.

8. Cancel returns the user to the Journal page without suppression.