This process documents the high-level steps utilized when Returned Mail is claimed from Current™ .
Check to see if the address on the piece of mail matches the address in KEES.
If it does, check with the utility companies to see if they have a new address for the applicant who may have moved.
If they don’t have an updated address, verify the address on www.usps.gov .
If any of the above steps do not provide an updated address, contact the consumer by phone and/or email to verify the address.
If a new address is obtained:
Update the address on the Contact Summary page.
Save and print the returned form or NOA locally. Manually address and mail the newly generated form or NOA.
NOTE: Failing to use Save and Print Locally could result in the unnecessary generation of a No Address on NOA task and will send the notification to the previous address.
If a new address is not obtained:
Create a negative action record using the Negative Action Reason of Whereabouts Unknown and Run EDBC to deny or discontinue benefits so supplemental benefits are not issued.
Send the denial or discontinuance NOA.
Journal Returned Mail was received and a new address could not be obtained.
When resending returned notifications with a verification due date, staff should resend the notification with the original verification due date listed.