This business process flow shows the high level steps utilized for receiving a document uploaded through the Self-Service Portal (SSP).
When a consumer uploads a document through the SSP, KEES automatically images the document to the Non-Medical Uploaded Documents document type or the LIEAP Uploaded Documents document type and creates a Change task for the Purple or LIEAP queue.
Access the Task Inventory page and click the Change task hyperlink to claim the task.
Click the Images button from the Task Detail window to view the uploaded images associated to the task.
Process the task. This includes completing the collateral contact process, taking all necessary case actions and re-indexing uploaded documents to the appropriate document type in the Case-No Task basket if needed.
Finish the task using the appropriate status reason from below and click the Complete button.
DCF – Complete: Change is processed and a determination is given
DCF – Pending: Change cannot be fully processed and a determination is not given