When Used: If a client submits unreadable documentation, staff should apply first contact resolution before requesting the client resubmit the documentation. If the attempt to resolve is unsuccessful, add the below standard text to V808 or any system-generated notice.
Example:
A client submits pictures of documents EES requested, and they are too dark or blurry to read. The worker will attempt to complete a collateral contact to verify the information. If the collateral contact is unsuccessful, the client will be asked to resubmit the information. If unable to reach the client, and the verification due date has not passed, please follow these steps:
If the verification due date has passed, the case will be denied for failure to provide as usual, with the copy and paste text added to the discontinuance notice generated by KEES
Standard Copy and Paste Text:
English
We are unable to read the information you provided to DCF on MM/DD/YYYY. You will need to submit the information again. Make sure the copies are clear and can be read easily.
How can you give us the information we need?
By mail or in person: <<LOCAL DCF ADDRESS>>
By email: <<LOCAL DCF EMAIL>>
By fax: <<LOCAL DCF FAX>>
Online: www.dcfapp.kees.ks.gov
Spanish
No podemos leer la información que proporcionó al DCF el DD/MM/AAAA. Deberá enviar la información de nuevo. Asegúrese de que las copias sean claras y se puedan leer fácilmente.
¿Cómo nos puede proporcionar la información que necesitamos?
Por correo postal o en persona: <<LOCAL DCF ADDRESS>>
Por correo electrónico: <<LOCAL DCF EMAIL>>
Por fax: <<LOCAL DCF FAX>>
En línea: www.dcfapp.kees.ks.gov