Lobby Process

This business process flow shows the steps to process an application or loose mail received in the Lobby.

1.1 Business Process Diagram

Business Process Steps

Greeter:

Red, Green, Purple Team Worker:

Claim the task from the tracker.
After claiming the Application or Change task go into the context of the case in KEES and claim all outstanding tasks that apply to EES using Task Management.
Process Task
Image and Index all paper and electronic documents to ImageNow utilizing IN Printer. Paper documentation must be scanned to the user utilizing the office’s Multi-Function Device prior to imaging. Use the imaging guidance below:
- Application
- - Application Plan: KEES Case
  - Basket: Case-No Task
  - Document Type for Application: Application
  - Document Type(s) for Supporting Documents: See DCF Imaged Forms Desk Aid

- Loose Mail
- - Application Plan: KEES Case
  - Basket: Case-No Task
  - Document Type(s): See DCF Imaged Forms Desk Aid
- Work Programs
- - Application Plan: KEES Case
  - Basket: Case-No Task
  - Document Type: Work Programs
Place paper documentation in the Retention basket.
Finish the task using the appropriate status reason from below and click the Complete button.
- DCF – Complete: Application/Change is processed and given a determination
- DCF – Pending: Application/Change cannot be fully processed and a determination is not given
- DCF – No Show: Application/Change required an interview was not completed

Mail Receiver/Imager:

Key Process Considerations

Follow the BPM process for drop-off applications and loose mail.
Documents are routinely picked up or delivered from designated retention areas to be filed in the 60 Day File Retention area by Support Staff.