Complete these steps when an e-Application has been linked to wrong case number.
NOTE: e-Applications can be linked to multiple cases and cannot be unlinked.
e-Link the e-Application to the correct case. See e-Application Registration Non-Medical.
Add a Journal Entry on both cases. See Adding a Journal Entry.
Re-Index all Documents to the correct case. See Re-Index Documents.
Void any task created on the case linked in error. See Voiding a Task – KEES Case.
Manually create any Task on the correct case. See Adding a Task.
Complete a KEES Help Desk Ticket to have the End-User unlinked to the wrong case.
If a duplicate person was created during an e-Linking error, complete a KEES Help Desk Ticket to have the issue remediated.