Existing Case Manual Application Registration - Medical

FYI - (34654) The address of the most recent address change for any case person is on the Case Summary page.  You must refer to the Contact Summary page for the current address information for the Primary Applicant.

Always check existing cases to determine if non-household members are linked to an existing SSP account. Consumers no longer in the household or receiving benefits on the case should be de-linked from the Primary Applicant’s SSP account.

Registration with an Existing Case Number

1. Navigate to the Case Summary page of the case number you wish to use.

2. Complete the Add a Case Person process for any applicants who are not already case persons. (If all applicants are already case persons, skip this step).

3. Add or update Contact Information

   • Navigate to the Contact Summary page and click the Add button. The Address Detail page displays.

   • • To navigate to the Contact Summary page click Contact from Task Navigation.

   • Select the case person(s) to which the address applies.

   • Enter the appropriate Begin Date using the <mm/dd/yyyy> format or the calendar icon.

   • Select the appropriate Address Type(s).

   • Enter the address and click the Save and Return button.  The Select Address page displays.

   • • This page normalizes the address, meaning the address has been put into a standardized format.

   • Select the radio button for the address to use and click the Select button. The Effective Dating Confirmation page displays any updates.

   • Accept the Effective Dating if it is correct.

4. Complete the Rescind Program process for any necessary programs (if no programs need to be rescinded, skip this step).

   NOTE: Rescinding a program reinstates an existing application date to Pending status after the application had been denied or discontinued. Rescinding sets a program to Pending without logging a new application date.

5. Complete the Reapply Program process for any necessary programs (if no programs need to be reapplied, skip this step).

   NOTE: Reapplying a program means to register a new application date on an existing program block.

6. Complete Workload Assignment for any programs that do not have Casebanks assigned or need to be reassigned.

The Registration process is complete.