Non-Compliance is most frequently a failure to provide, failure to cooperate, or a penalty record. This record is used by EDBC to deny or discontinue a consumer or a program. Rules use the non-compliance record when determining eligibility.

NOTE: If using the Eligibility Non-Compliance Detail page to indicate failure to provide, you must update the Verified field from Pending to Refused* for any requested information not returned.

Eligibility Non-Compliance

Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Non-Compliance from Task Navigation. The Eligibility Non-Compliance List page displays.
Click the Add button. The Eligibility Non-Compliance Detail page displays.
Select the consumer from the Name drop-down menu.
Select the Type of Non-Compliance from the drop-down menu. After the type is selected a Reason drop-down displays.
Select the appropriate Reason related to the type of non-compliance.
Enter the Begin Date using the <mm/dd/yyyy> format or the calendar icon. The begin date is the first day of the month the non-compliance needs to start.
Click the Save and Add Another button to add additional records. Otherwise, click the Save and Return button.

* Please follow the verification status below based on the situation. *

Verification status of ‘Refused’ should be used when the consumer fails to provide information needed for a medical determination.
Verification status of ‘Pending’ should be used when the consumer is not categorically eligible for any KanCare program.
Verification status of ‘Not Applicable’ should be used when a consumer fails to provide information needed for a prior medical determination, but the information for the application month is verified.
Verification status of ‘Refused’ or ‘Pending’ that was used previously and not needed for the current medical determination, keep the verification status the same.

NOTE: If consumer has current coverage on the case an Override End Date will need to be added to the non-compliance record using <mm/dd/yyyy> format so their current coverage is not affected.

Eligibility Non-Compliance Table

Non-Compliance Type	Reason	Who is Closed
Failure To Cooperate	Medical Subrogation	Person Only
Failure To Cooperate	Child Support Non-Cooperation	Person Only
Failure to Provide	Information Needed for Medical Eligibility	Person Only
	Name and/or Identity	Person Only
	Non-Citizenship Documents	Person Only
	Proof of Income	Everyone on Program
	Proof of Trust	Everyone on Program
	Residence	Person Only
	Social Security Number	Person Only