Add Child Support Income - LIEAP

NOTE: All Child Support income should be entered into the Average Calculator to ensure correct calculations for LIEAP budgeting.

1. Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click the Go button. The Case Summary page displays.

2. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Click the + beside LIEAP from Task Navigation to open the LIEAP data collection pages. Select Income from Task Navigation. The Income List page displays.

3. Select Non-Medical from the Program Type drop-down menu.

4. Select the Income Category of Child/Spousal Support from the drop-down menu. Click the Add button. The Income Detail page displays.

5. Select the Name of the consumer receiving the income from the drop-down menu.

   NOTE: For Child Support this should be the child receiving the benefits. If unknown which child is receiving the child support, select the head of household’s name.

6. Select Child Support Current from the Type drop-down menu.

   NOTE: LIEAP users should always select Child Support Current for regular and arrearages child support income.

7. Verify Once a Month defaults in the Frequency drop-down menu.

8. Enter the First and Last Name of the person paying the support in the Person Paying Name text box.

9. In the Income Amounts section, select LIEAP from the Display by Program Type drop-down menu. The Add button dynamically displays.

10. Click the Add button. The Income Amount Detail page displays.

11. In the Average Calculator, enter the Date Received using the <mm/dd/yyyy> format or the calendar icon.

12. Enter the Amount of child/spousal support received.

13. For the Count in Average column, if any amounts are not representative and should not be included in the calculation select No from the drop-down menu. Otherwise, leave the value defaulted to Yes.

14. To record multiple support amounts, click the Add button to create an additional support value in the Average Calculator.

15. Select the appropriate Divisor from the drop-down menu to indicate that the average is based on the months of payments entered.
    
    NOTE: When budgeting intermittent child support, select a Divisor that is equivalent to the time period the months are for. For Example: Child support received semi-annually, select a Divisor of 6; child support received annually, select a Divisor of 12.

    NOTE: If the support is for more than one person select the Number of Children from the drop-down menu. If the income is spousal support or is for only one child the user does not need to select a value.

16. When all payment/check amounts have been entered, click the Calculate button.

17. Click the Use button. The calculated income amount populates in the Reported Amount field.

18. Enter the Begin Date using the <mm/dd/yyyy> format or the calendar icon.

    • Begin Date should be the first day of the LIEAP application month.

19. Select a Verified value from the drop-down menu.

20. Select the Source for the verification from the drop-down menu.

21. Click the Save and Return button. The Income Detail page displays.

    NOTE: If the calculator is being used for child support income and there is more than one child on the record, then the record can be copied to capture income for the other child(ren) by clicking the Copy button.

22. Click the Save and Add Another button to add additional Income from Child/Spousal Support. Otherwise, click the Save and Return button. The Income List page displays.