Deny or Discontinue Using Data Collection Pages

  1. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Run EDBC from Task Navigation.
  2. The Run EDBC page displays.

NOTE: For LIEAP the selected Benefit Month should always be the application month.

  1. Select the check box for the LIEAP Program.

  2. Select a Timely Notice Exception and Reason, if processing an overpayment.

  3. Click the Run EDBC button on the right side of the page. The EDBC List page displays.

  4. Click the Program hyperlink to navigate to the EDBC Summary page.

  5. Review the EDBC Summary page:

  6. Click the Accept button if the results are correct. Click the Cancel button if the results are not what the user expected. The EDBC List page displays. If the results are correct proceed to STEP 9. If the EDBC results are incorrect, click Cancel to return to the Case Summary page.

NOTE: Do not accept or save EDBC results that may be wrong. If the results are not what the user expected, refer to the LIEAP Ineligibility Status Reason Table for more information.

  1. Click the Save and Continue button. The Distributed Documents Search page displays with the generated Notice of Action (NOA).

  2. Review all generated Notice of Actions (NOAs). See NOAs (Notices of Action) for more information.