Negative Action is a user making a decision to deny or discontinue a program or person without using EDBC rules. In some instances EDBC could approve assistance-a Negative Action prevents the running of EDBC rules. For example, a consumer has failed to provide requested verification(s). Using a Negative Action reason of Requested Information Not Received denies or discontinues the program without using EDBC rules.
To Use Negative Action to Deny or Discontinue
Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click the Go button. The Case Summary page displays.
Select Negative Action from Task Navigation. The Negative Action Detail page displays.
Select the consumer(s) whose assistance is being denied or discontinued.
NOTE: Different Negative Action Reasons become available based on whether the user has selected to discontinue a Person or the entire Program.
Select a Negative Action Reason from the drop-down menu.
Click the Run EDBC button. The EDBC List page displays.
Click the Program hyperlink to navigate to the EDBC Summary page.
Review the EDBC results on the EDBC Summary page:
The Program Configuration section shows Online EDBC rules were run.
The Program Status is Denied or Discontinued if denying or discontinuing a program.
The Status Reason reflects the negative action reason selected from the Negative Action Detail page.
Click the Accept button if the results are correct. Click the Cancel button if the results are not what the user expected. The EDBC List page displays. If the results are correct proceed to STEP 9. If the EDBC results are incorrect, click Cancel to return to the Case Summary page.
NOTE: Do not accept or save EDBC results that may be wrong. If the results are not what the user expected, refer to the LIEAP Ineligibility Status Reason Table for more information.
Click the Save and Continue button. The Distributed Documents Search page displays with the generated Notice of Action (NOA).
Review all generated Notice of Actions (NOAs). See NOAs (Notices of Action) for more information.