Non-Compliance is most frequently a failure to provide, failure to cooperate, or a penalty record. It also is used for transfer of property and failure to pursue potential resources. This record is used by EDBC to deny or discontinue a consumer or a program. Rules use the non-compliance record when determining eligibility.
Add a Non-Compliance record.
Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Run EDBC from Task Navigation.
The Run EDBC page displays.
The Benefit Month defaults to the first month of determining eligibility for initial determinations. The Benefit Month defaults to the come up month for ongoing eligibility.
Select or de-select the appropriate Program check box(es).
If applicable, select the appropriate answer for Timely Notice Exception.
Click the Run EDBC button on the right side of the page. The EDBC List page displays.
Click the Program hyperlink. The EDBC Summary page displays.
Review the EDBC Summary page:
The Program Configuration section shows Online EDBC rules were run.
The Program Status is Denied or Discontinued.
The program Status Reason reflects the non-compliance reason. For example:
FTP Income means the consumer failed to provide proof of income.
Click the Accept button if the results are correct. Click the Cancel button if the results are not what the user expected. The EDBC List page displays. If the results are correct proceed to STEP 8.If the EDBC results are incorrect, click Cancel to return to the Case Summary page.
NOTE: Do not accept or save EDBC results that may be wrong. If the results are not what the user expected, refer to the Ineligibility Status Reason Table - Non-Medical for more information.
HINT: This document is organized by more common to less common denials/discontinuances. Utilize the "Find" function by holding the Ctrl button on the keyboard and pressing the F button. (Ctrl + F). The Find window/text box displays and allows a word or phrase to be entered. Click the Next button and each instance of the word or phrase searched will be highlighted one by one throughout the document.
Example: Status Reason of FTP SSN. Utilize the Find function by holding the Ctrl button on the keyboard, press F and type FTP SSN in the Find text box. Click the Next button. The document now displays the Status Reason of FTP SSN is highlighted on page 7.
Review the EDBC Results from the EDBC List page. Click the Save and Continue button.
Review all generated Notice of Actions (NOAs) from the Distributed Documents Search page. See NOAs (Notices of Action) for more information.
Select Journal from Utility Navigation. Add a journal entry to document all program action. See Journal for more information about journaling functionality.
NOTE: If a consumer is discontinued for postponed verifications not received for an expedited Food Assistance application the user must navigate to the Food Assistance Detail page and select No from the Postponed Verifications received drop-down menu. See Postponed Verification - Not Received for more information.