Existing Case Registration – LIEAP

Registration with an Existing LIEAP Case Number

1. Navigate to the LIEAP Case Summary page of the Case Number you wish to use.

2. Complete the Add a Person - LIEAP process for any applicants who are not already case persons.

3. Complete the Rescind or Reapply process for any necessary programs or persons.

• Rescind reinstates an existing LIEAP application date to Pending status after the LIEAP application had been denied or discontinued. Rescinding sets the LIEAP program to Pending without logging a new LIEAP application date.

• •  Information received within 10 days of Denial

  • LIEAP Application denied in Error

• Reapply a LIEAP program means to register a new LIEAP application date on an existing LIEAP program block.

Reapply Program – LIEAP

Reapply allows a user to log a new application on an existing Denied or Discontinued LIEAP program. The Reapply button does not display for a denied or discontinued LIEAP program if there is an approved application for ALL persons in the future or if there is already a pending LIEAP application for all persons.

From the LIEAP Case Summary Page

1. Change the Display Date to the exact date of the new application date, NOT the first of the month.
   
   NOTE: Changing the Display Date to the exact date of application will display the correct information for the new application period in regards to Priority, LIEAP Citizenship and LIEAP Disability.

2. Click the View button to refresh the page with the new display date.

3. Click the ‘caret’ of the collapsed LIEAP program block to expand the block and review the program details.

4. In the LIEAP program block, click the View Details button. The LIEAP Detail page displays.

5. Click the Edit button to make the page editable.

6. Click the Reapply button. The New/Reapplication Detail page displays.

7. Using the Case Application drop-down menu:

   • If registering a paper application, select New Case Application.
   • If registering an e-Application, select the applicable e-App Number-Date.
8. Enter the Application Date and the Beginning Date of Aid using the <mm/dd/yyyy> format or the calendar icon.
   
   NOTE: It is important to ensure the Application Date and Beginning Date of Aid are entered correctly. If you receive an error message related to these fields, please see File Clearance and Registration Warning Messages for instructions on how to proceed.

9. Select the Name check boxes for the applicants.

10. Click the Save and Return button.

    • If New Case Application was selected on the New/Reapplication Detail page the New Case Application page displays.
    • Select Paper from the Source drop-down menu.
    • Verify the correct Primary Applicant displays in the Primary field, if not select their name from the drop-down menu.
    • Click the Save and Continue button.

11. The LIEAP Detail page displays. If you receive a warning message, see File Clearance and Registration Warning Messages.

12. Click the Save and Return button. The LIEAP Case Summary page displays.

13. Complete Workload Assignment for any programs that do not have a worker assigned or need to be reassigned. See Workload Assignment – LIEAP.

14. Complete the LIEAP Details and LIEAP Person Detail pages.  See LIEAP Detail - Priority Application, LIEAP Citizenship and LIEAP Disability.

Rescind Program - LIEAP

Rescinding a program reinstates an existing application date to Pending status after the application had been denied or discontinued. A LIEAP Program should only be rescinded if information was received on a denied case within 10 days of denial or the case was Denied or Discontinued in error. 

NOTE: If you receive an error message during the Rescind Process, please see File Clearance and Registration Warning Messages for instructions on how to proceed.

From the Case Summary Page

1. Change the Display Date to the application date to rescind and click the View button to refresh the page with the new display date.

2. Click the caret of the collapsed LIEAP program block to expand the block and review the program details.

3. In the LIEAP program block, click the View Details button. The LIEAP Detail page displays.

4. Click the Edit button to make the LIEAP Detail page editable.

5. Click the Rescind button. The Rescind Detail page displays.

6. Select the radio button for the group of persons and the Effective Date to Rescind.  The default selection is the most recent application event.

7. Select a Rescind Reason:

   • Erroneous Disc/Deny

8. Click the Save and Return button. The LIEAP Detail page displays.

9. Click the Save and Return button. The LIEAP Case Summary page displays.

10. Complete Workload Assignment for any programs that do not have a worker assigned or need to be reassigned. See Workload Assignment – LIEAP.