An underpayment occurs when a consumer has not received the full benefit they were not entitled to, whether at fault of the agency or the consumer. LIEAP data collection records are updated and EDBC uses KEES rules to determine if an underpayment exists.
To Process an Underpayment:
1. Access the case through Person Search or enter the Case Number in Task Navigation and click the Go button.
2. If people need to be added to the Program block for the underpayment see File Clearance and Registration to view how to Add a Case Person or Add a Program Person.
3. If records need updated for case/program persons, select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Click the + sign for LIEAP to expand the list of LIEAP data collection pages.
4. Update the necessary data collection pages for any information being used to process the underpayment. See LIEAP Data Collection for additional information on completing these pages.
Remember: Take screenshots of any information prior to making changes to the record history.
5. Once KEES is updated with the information to be used in the benefit determination, select Run EDBC from Task Navigation. The Run EDBC page displays.
6. Run EDBC for the month of the underpayment. The EDBC result shows as “Not Accepted” on the EDBC List page.
7. Click the hyperlink to view the EDBC Summary. The EDBC Summary shows if an underpayment exists.
8. Click the Accept button. The EDBC List page displays.
9. Click the Save and Continue button.