If the EDBC results are incorrect, the user must determine why. The cause may be information not entered correctly on data collection pages. Use the budget hyperlinks to determine if the data collection records are entered correctly. If information is entered incorrectly, go back to the appropriate data collection page to enter the correct information.
Use the Ineligibility Status Reason Table - Non-Medical to troubleshoot the data collection pages that should be checked based on the reason for ineligibility.
HINT: This document is organized by more common to less common denials/discontinuances. Utilize the "Find" function by holding the Ctrl button on the keyboard and pressing the F button. (Ctrl + F). The Find window/text box displays and allows a word or phrase to be entered. Click the Next button and each instance of the word or phrase searched will be highlighted one by one throughout the document.
Example: Status Reason of FTP SSN. Utilize the Find function by holding the Ctrl button on the keyboard, press F and type FTP SSN in the Find text box. Click the Next button. The document now displays the Status Reason of FTP SSN is highlighted on page 7.
NOTE: Household composition and whether the program is being denied or discontinued can impact the consumer’s Role Reason.
If a TANF program is Denied with a Status Reason of Over Income, but the consumer has no income, ensure the Physical Address has a County entered for the Primary Applicant.