Wrong Application Date
The Edit Application Date process is used when a user has entered an incorrect application date in error. The worker would edit the application date to the correct date only if the application date entered incorrectly is in the same month as the correct application date. In all other scenarios a KEES Help DESK ticket should be submitted to remediate. The incorrect application date is no longer retained in KEES. This process can only be completed if the LIEAP Program is in Pending status.
Navigate to the LIEAP Case Summary page.
Change the Display Date to the month of the registered application and click the View button to refresh the page with the new display date.
Click the View Details button in the LIEAP program block. The LIEAP Detail page displays.
Click the Edit button to make the page editable.
Click the Edit button for the Application Date in the Program Information block. The Application Detail page displays.
Enter the correct LIEAP Application Date in the Program Information block using the <mm/dd/yyyy> format or the calendar icon.
Enter the correct Application Date in the Person Information block using the <mm/dd/yyyy> format or the calendar icon.
Update the Beginning Date of Aid for each applicant with the correct first day of benefits (this is most often the application date) using the <mm/dd/yyyy> format or the calendar icon.
Select Administrative Decision from the Change Reason drop-down menu.
Click the Save and Return button. The LIEAP Detail page displays.
Click the Save and Return button. The LIEAP Case Summary page displays
Missing Address
On the Case Summary page, click Contact from Task Navigation. Clicking Contact takes the user to the Contact Summary page where an address can be added using the Add button. See Contact Summary – LIEAP for additional information.
Added a PROGRAM Person in Error
a. On the Case Summary page, click the View Details button in the LIEAP program block.
b. Click the Edit button on the LIEAP Detail page.
c. In the Program Persons block, click the Edit button for the person added in error. The LIEAP Person Detail page displays.
d. Click the Remove button.
e. Click the Save and Return button on the LIEAP DETAIL page. The Case Summary page displays with the person no longer in the Program Block.
If the error was discovered after the day registration was completed or if the consumer was on the program block previously: When the case is ready to be processed to completion, complete negative action for the program using the Negative Action Reason of Person Added in Error for any program persons added to the program block in error. See Deny or Discontinue Using Negative Action - Non Medical for detailed steps. NOTE: The Negative Action Reason of Person Added in Error can only be used if the person is in Pending Status on the program block and it does not generate a NOA snippet for that consumer.
No Worker Assigned
On the Case Summary page, click on the Case Info tab from Global Navigation, click the Worker Assignment tab from Local Navigation. The Pending Assignment List page displays. From this page the user can assign a worker to the program block. See Workload Assignment – LIEAP for detailed information.
Missing LIEAP Program Block.
On the Case Summary page, click New Program from Task Navigation. On the Program Detail page select LIEAP from the drop-down menu and click the Go button. Complete the information on the New/Reapplication Detail and click the Save and Return button. The LIEAP Detail page displays. Click the Save and Return button. The Case Summary page displays. Navigate to the Case Info tab from Global Navigation and Worker Assignment from Local Navigation to assign a worker to the program block.
Wrong Case Head
In the New Application Registration process, the user selects the Primary Applicant. If the wrong consumer was selected as the Primary Applicant a new case will need to be created with the corrected Primary Applicant. Negative Action the case with the wrong Case Head as the Primary Applicant using Duplicate Application as the reason.
Incorrect Name Spelling, SSN, or DOB Entered at Registration
From the Case Summary page, select Eligibility from Global Navigation and Customer Information from Local Navigation.
Select Individual Demographics from Task Navigation.
Click the Edit button.
On Individual Demographics, DOB and SSN can be edited if entered incorrectly.