Usable Case Number – LIEAP

A usable Case Number for a LIEAP applications must contain:

• A LIEAP program block 

• An Appropriate Case Head

NOTE: An Appropriate Case Head is any adult in the household that has signed the LIEAP Application.

NOTE: The Case Head is the person whose name displays in the banner at the top of the page when the user is in the context of a case. A Case Head is the ‘owner’ of the case.  A Case Head can never be changed.

To determine if a Case Number is usable for LIEAP:

1. Are any adult applicants in the home an appropriate Case Head on an existing LIEAP case?

   • If Yes, use the existing LIEAP case. See Existing Case Registration – LIEAP .
     NOTE: If there are multiple usable case numbers, then use the one with the most recent benefit history.

   • If No, register a new LIEAP case. See New Case Registration - LIEAP .