For Foster Care Child Care, Applications and changes can be submitted via the Self Service Portal (SSP). These all populate consumer information on the data collection pages in KEES and generate a PDF in ImageNow labeled SSP Uploaded Documents.
Consumers known to KEES routinely report information that differs from what existed prior to the receipt of new information. When new, differing, or updated information is received from the SSP it is necessary to determine if that data should be accepted or rejected. This is called Data Acceptance.
Certain data collection pages are required for all Non-Medical programs. Others are only used for specific Non-Medical programs. When there is an existing piece of data in KEES and new information is reported, the word New displays in red to the right of the page in Task Navigation and to the left of the Case Person’s name on the applicable List page. After navigating to the Detail page new data displays with a check box below the existing data. It is important to note that all pages should be looked at to make sure existing records do not need updated even if the word New does not display for the page.
The e-Application or e-Change Summary page in KEES may not display all the needed or correct information. Users should always utilize the PDF to verify that all the information the consumer provided is entered in the correct fields. See e-Applications - FCCC, e-Change - FCCC, or SSP Link Request for more guidance on information received through the SSP.
The FCCC Unit should ‘reject’ mapped in data collection records.
NOTE: Exception Contact Summary for adult(s) on the FCCC Case. See Contact Summary – Data Acceptance – FCCC for more information.
To Reject a data collection record:
1. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select the “Data Collection” page name from Task Navigation. The “Data Collection” List page displays.
2. Click the Edit button for the record with the New indicator. The “Data Collection” Detail page displays.
3. Click the Reject All button. A Light Box displays the question: “The following data items have been rejected. Clicking “Continue” will confirm the rejection. Do you want to continue?”
The Contact Summary page is used to add or update an address for all current household members. Always make sure there is a Mailing and Physical address listed for every person receiving assistance.
**Workers who perform data acceptance need to be very diligent and make sure the data they are accepting makes sense. If something does not make sense or if someone else’s information is trying to map in, the data should be rejected and the user should manually create the correct record if applicable. Rejected Data is still available on the PDF.**
To add or update an address for a case person(s):
1. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Contact from Task Navigation. The Contact Summary page displays.
2. Click the Edit button for the case person with a New indicator. The Address Detail page displays.
NOTE: If there are multiple address records with a New indicator, click the Edit button for the most correct address.
3. The user has two options:
· To accept all data reported via the SSP for this record:
o Click the Check All button.
o Using the Address Applies to Additional People menu, multi-select the other adult(s) if applicable.
o Update the Begin Date, if needed.
o Select any Additional Address Type(s) from the multi-select menu.
NOTE: If additional case persons and/or address types are selected the persons address(es) are updated and any New address record(s) with the corresponding person and/or type are removed from the Contact Summary page upon Accepting the record.
o Click the Accept button.
o Proceed to STEP 4.
· To accept only some data reported via the SSP for this record:
o Select each check box for the new data element(s) to be accepted.
o Using the Address Applies to Additional People menu, multi-select the other adult(s) if applicable.
o Update the Begin Date, if needed.
o Select any Additional Address Type(s) from the multi-select menu.
NOTE: If additional case persons and/or address types are selected the persons address(es) are updated and any New address record(s) with the corresponding person and/or type are removed from the Contact Summary page upon Accepting the record.
o Click the Accept button. A Light Box displays the question: “The following data items have not been accepted. Clicking “Continue” will reject this data. Do you want to continue?”
o Click Continue to proceed or Cancel to re-evaluate the data before proceeding.
o Proceed to STEP 4.
4. The Select Address page displays. Select the radio button for the appropriate address and click the Select button.
5. The Effective Dating Confirmation List page displays listing each Person and Address Type changed. This page shows KEES is end dating the existing record(s) and starting new record(s). Verify the information is correct then click the Save button. Save returns the user to the Contact Summary page. Click the Cancel button if the information is incorrect and return to STEP 2.
NOTE: If it is known that an address reported via the SSP is incorrect AND it is the only New address listed, the user can use the Reject All button to reject the information. The address record(s) is rejected for ALL Persons and Address Types selected on the Address Detail page.