Request Duplicate Person Remediation

When a possible duplicate person has been identified in KEES, a final determination is made after considering a series of questions and researching the situation.

1. Contact KEES Help Desk staff with consumer name(s) and client ID numbers.

2. KEES Help Desk staff evaluates and, when appropriate, remediates the duplicate(s).

3. KEES Help Desk staff notifies the user of actions taken.

4. After KEES Help Desk staff designates the duplicate(s), the user must evaluate the case and program history and decide if any data should be retained and added to the valid person.  See Remediate Duplicate Person Case/Program History for more information.

When a duplicate person designation needs to be removed:

1. Contact KEES Help Desk staff with consumer names(s), client ID numbers and reasons for removing duplicate person designation.

2. KEES Help Desk staff takes action on the request.

3. KEES Help Desk staff notifies the user of actions taken.