Accessing KEES

To access the Kansas Eligibility Enforcement System (KEES), the user must log in using a unique username and password. See Request User Access if a user does not have a username and password.

Sign In

  1. Click the KEES Icon from the computer desktop. The KEES Login page displays.

  2. Enter the assigned Username and Password.

  3. Click the Log In button. The KEES Home Page displays.

NOTE:  KEES allows three attempts to enter a username and password correctly.  After three attempts users are locked out of KEES and should contact the KEES Help Desk at 1-844-723-5337 Option 1 to reset the password.

Sign Off

Click Logout from the Utility Navigation on any KEES page to sign off.  Users are automatically logged out after 20 consecutive minutes of inactivity.

NOTE: It is best practice to exit a case prior to logging out of KEES.

Help Desk

If users have issues with KEES, imaging, processes or tasks, the following table help you answer their questions.

If the first option doesn’t resolve the issue, move on to the next option.

Contact Type

Name

Phone Number

Email Address
Public Public Help Desk 877-782-7358 N/A
Worker (DCF, KDHE, Maximus) KEES Help Desk

844-723-KEES(5337)

  • Option 1 – KEES Tier 1 (Username/Password issues ONLY)

  • Option 2 – KEES Help Desk (All other KEES or ImageNow issues)

  • Option 3 – KDHE Technical Help Desk

  • Option 4 – DCF Technical Help Desk

KEES Tier 1

KEES Help Desk

KDHE Technical Help Desk

DCF Technical Help Desk

KEES Help Desk Contact Us

Issue

Steps to Resolve
User is locked out of KEES or ImageNow  (ID or password issues) Contact KEES Tier 1 at 1-844-723-KEES(5337), Option 1.
System error pops up on user’s screen in KEES or ImageNow

At times, these errors are a user error.  Before contacting the  KEES Help Desk, have user try a second time by clicking on a tab in the Global or Local Navigation, then return to the KEES page that the error was received.

If the error is received a second time

  1. Use any known workarounds or resolutions to complete the case.
  2. Notify the KEES Help Desk by email or call 1-844-723-KEES(5337), Option 2 if unable to complete the case.
User cannot access KEES, but can access the internet
  1. If occurring for all users, notify the KEES Help Desk by email or call 1-844-723-KEES(5337), Option 2.
  2. If occurring for an individual, have user follow your agency's procedures for IT issues.
User cannot access KEES or the internet

Follow your agency's procedures for IT issues.
KEES system is slow or there is a complete work stoppage
  1. Collect specific examples of system slowness.
    • Who is affected?
    • Is there anything new with the user’s equipment?
    • What are the symptoms?
    • If there is an error code, what is the code?
  2. Notify the KEES Help Desk by email or call 1-844-723-KEES(5337), Option 2.
Individual or Public contacts you about issue with the online KEES application Refer to the KEES Public Help Desk 1-877-782-7358.