e-Application Linked to the Wrong Case

Complete these steps when an e-Application has been linked to wrong case number.  

NOTE:  e-Applications can be linked to multiple cases and cannot be unlinked.  

NOTE: The e-Application status will be shared between the two cases.

1. e-Link the e-Application to the correct case.  See e-Application Registration.

2. Add a Journal Entry on both cases. See Adding a Journal Entry.

3. Re-Index all Documents to the correct case. See Re-Index Documents.

4. Void any task created on the case linked in error. See Voiding a Task.

5. Manually create any Task on the correct case.  See Adding a Task.

6. Complete a KEES Help Desk Ticket to have the End-User unlinked to the wrong case.  

7. If a duplicate person was created during an e-Linking error, complete a KEES Help Desk Ticket to have the issue remediated.

8. Reject all data on the Non-Financial and Financial Data Collection pages that originated from the incorrectly linked e-App.