|
Name |
Program |
When Used |
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All |
When entering Allocated Income into KEES for any program use the Income Category of Interest, Dividends, Investment and an Income Type of Royalties. |
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All |
When completing the application registration process through the Non-Lobby workflow, it is necessary to Reindex the documents and task by clicking the Reindex Documents button on the Case Summary page. Follow the outlined steps if the Reindex Documents button does not display on the Case Summary page after completing registration. |
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Display of EDBC Dates on the EDBC List Page |
All |
When viewing EDBC Results on the EDBC List page, the To: field should default to the EDBC come-up month. However, this field is not in sync with the EDBC come- up month changes implemented with the January release. In order to make sure the most recent EDBC displays on the EDBC List page, staff should change or remove the date in the To: field prior to clicking the View button until this is fixed. |
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Creating a Verification Record for SSN on the Verification List Page |
All |
If requesting SSN information, staff need to create a new record on the Verification List page instead of editing the record that maps from the Individual Demographics. Program is not saving when staff edit the mapped record. KEES needs a program on the record in order to generate and route the Verification Not Received task correctly. |
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Using the RE Run Reason to Set a New Review Period |
All |
KEES is not consistently setting a new review period after running EDBC with the RE run reason. Staff need to make sure a new review period is set as expected after using the RE run reason. If a new review period is not set, send a ticket to the KEES Help Desk and include what the new review period should be. Do not try to manually update the Review Due Date. The KEES Help Desk can fix these cases and the tickets will help to troubleshoot what is causing the issue. |
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P106: Child Care Provider Notification |
Child Care Provider Enrollment |
This form does not retain the worker’s phone number when it is printed or sent to the provider. Until this is fixed, staff need to enter their contact information into the comments section of the form. |
|
Food Assistance |
In joint custody situations, TANF received on one case for a child is pulled into the FA budget on the other case because TANF is applied to the entire household in KEES. Add a dependent care expense to the FA case in the amount of the TANF grant. |
|
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F830 Form Variable Failed to Populate |
Food Assistance |
Use Standard Copy and Paste Text. |
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Household Fails Net Income Eligibility but KEES is Issuing a Benefit |
Food Assistance |
Negative Action the program block to deny the program with a reason of Not Eligible-Other Reasons and append the NOA to state the household is over the income limit. |
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Living Arrangement Departure Date is Not Recognized by EDBC when the Departure Date is in the Same Month as the EDBC Month |
Food Assistance |
Enter a Departure Date as the last day of the month prior to the Application Month or EDBC run month |
|
PACE or MFP (Money Follows the Person) Medical Expense |
Food Assistance |
PACE/MFP obligation is not currently being pulled into the Food Assistance determination. Add an Expense Category of Medical Expenses with an Expense Type of Medical Expense (FA Only) with 'Pace Obligation' or ‘MFP’ in the Description field |
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Food Assistance
|
When needing to inquire on eDRS for a person that does not have an SSN these requests need to be sent to ebtMail to verify. For all other scenarios staff should be able to inquire on eDRS via KEES. |
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|
Emancipated Minor Earned Income Exempting Incorrectly |
Food Assistance |
KEES is exempting earned income incorrectly for emancipated minors who are attending school. Until this issue is fixed, staff should not enter a student attendance record if the emancipated minor is attending school and working. This workaround is for Food Assistance only. If the emancipated minor is also receiving TANF, contact KEES Help Desk for additional guidance. |
|
TANF |
If a TANF application is received for a pregnant woman and spouse/boyfriend with no other qualifying children in the household and the pregnant woman is determined to have a Role other than MEM (meaning the woman's Role is FRE or UP) the TANF program is incorrectly denied. |
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|
Minor Parent Enrolled in School, But Not Attending |
TANF |
If a minor parent is enrolled in school, but not currently attending school, the minor parent should be the only member of the household considered ineligible. End Dating or adding an additional School Attendance Status record of Not Enrolled, discontinues the entire household. To allow the remaining household members to continue to receive benefits, it is necessary to add a Work Program penalty for the minor parent. See Work Programs Penalty for detailed steps. |
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Person Role and Person Status Reason Missing on the Work Programs Program Block |
Work Programs |
When Work Programs transitional services are automatically closed via batch, the Work Programs program block does not populate with a person role or status reason as expected. Staff will need to look in the Journal to understand why the program was discontinued. |
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W806: Work Program Payment Approval |
Work Programs
|
W806: Work Program Payment Approval form was updated to auto populate with the consumer’s name and address information with the July release, however if ‘Save and Print Centrally’ is used the address is not being stored. Until this is fixed, staff should only use ‘Save and Print Locally’ when sending the W806. |