This business process flow shows the high-level steps utilized to process Review/IR/12 Month Report.
All EES Reviews, IRs & 12 Month Reports are sent to the consumer in paper form. When the consumer has an active SSP account, a link is also provided within the SSP for the consumer to submit their Review, IR or 12 Month Report electronically. Follow the steps below when processing a Review, IR or 12 Month Report.
Mail Receiver/Imager
Image and Index paper Review documents using the guidance below to generate a task. Using any of the document types below automatically updates the Document Status on the Review and IR/12 Month Reporting record to Received.
Barcoded Review/IR/12 Month Report
Application Plan: KEES Barcoded Document
Basket: Case-Task
Document Type: Barcoded Document
Document Type(s) for Supporting Documents: See DCF Imaged Forms Desk Aid
Review/IR/12 Month Report with NO Barcode
NOTE: Research Case Name and Case Number and write in the upper right-hand corner and update the Document Status on the Review and IR/12 Month Reporting record to Received.
Application Plan: KEES Case
Basket: Case-Task
Document Type:
Reviews: Review
IRs: IR
12 Month Reports: 12 Mo. Report
Document Type(s) for Supporting Documents: See DCF Imaged Forms Desk Aid
NOTE: Late Reviews – Applications or Reviews received the month following the due date are imaged as applications.
Eligibility Worker
Claim the task from Current™.
SSP Consideration: Complete e-Linking to associate the Review data to the correct case.
NOTE: If a person who was not previously on the case is added on the e-Review, remember to add them to the case and program block(s).
Lobby Consideration: Manually update the Document Status from Sent to Received on the Review and IR/12 Month Reporting Detail page. See Manually Updating the Review Document Status for detailed steps.
Use the BPM Cold Call and Collateral Contact processes to process the Review/IR/12 Month Report.
Indicate Review interview on the Customer Appointment Detail page if required
Complete the Non-Financial and Financial data collection pages
Run EDBC. Remember to use the appropriate Run Reason when processing a Review/IR/12 Month Report:
Review run reason: RE
IR run reason: IR
12 Month Report run reason: 12 Mo. Report
Send NOA to the consumer
Print all electronic documentation to ImageNow utilizing IN Printer in the Case No-Task basket. See DCF Imaged Forms Desk Aid.
Give the case an outcome in Current™.
Late Review/IR/12 Month Report Considerations:
When a Review, IR or 12-Month Report is received late, meaning it is received after the Auto-Discontinuance Batch has been run, the user must take action to reopen the program block. What process should be used is determined by when the Late Review/IR is received. See Processing a Late Review or IR for guidance.
When processing an incomplete IR or 12-Month Report that has been rescinded after auto discontinuance:
Send the F847: Food Assistance Interim Report Incomplete Notice from KEES.
Add a verification record(s) to the Verification List page. This will generate a Verification Not Received task if the requested information on the F847 is not provided, prompting staff to discontinue the program block.
The V000: More Information Needed form does not need to be sent since the F847 is used to request information for an incomplete IR/12-Month Report.
General Considerations:
Consumers who have an SSP account will still receive a paper Review/IR/12 Month Report.
When manually sending a Review/IR/12 Month Report at the consumer’s request go into the context of the case and send the Review/IR/12 Month Report from Distributed Documents. This will ensure the Review/IR/12 Month Report has a barcode.
Shared Data is when a data collection page in KEES has one data field used by both DCF and KDHE to collect information and determine eligibility.
Communication between agencies is required when certain data is created, updated or changed in KEES.
Batches will automatically create, send and close a Review/IR/12 Month Report. See Non-Interface Batches for additional information.