Forms and NOAs

Notices of Action (NOAs) are distributed documents assembled from a wide variety of statements, or fragments; they are pre-written and stored in KEES. They are printed locally or centrally and mailed to the consumer to inform them when action is taken on their case. NOAs are generated for all active additional administrative roles on a program.

A NOA is only generated after an EDBC result is saved (if a new application) or the benefit amount issued was different than the previous month. The generated text cannot be edited, however, comments are able to be added in the Append text box within each NOA. This allows up to 2000 characters for additional information. When NOAs have been printed locally or the nightly batch runs to print centrally they may no longer be deleted.

A Form is all other correspondence that is printed or sent to the consumer outside of a NOA. A form is composed of mostly static text with some auto-populated case specific information and/or some user entered data. Forms may also be generated as a blank template with all text entered by the user. Most forms are manually generated from Document Control.

Forms and NOAs may be:

• Printed locally, by the user, and given to the consumer
• Printed locally, by the user, and mailed to the consumer
• Printed and mailed from a central location without user intervention

NOTE: To send Forms and appended NOAs, the Save and Print Centrally button must be clicked otherwise the user entered data is not saved on the correspondence.

Address & Mailing Correspondence:

• When correspondence is generated, it is mailed to the address for the consumer that was known to KEES at the time the Save & Print Centrally button was clicked.
• For NOAs only, if the Save and Print Centrally button is not clicked then the NOA is sent to the most recent updated address for the consumer known to KEES at the time the nightly Central Print Batch runs.
• If there is no Mailing Address for the consumer in KEES, correspondence is mailed to the consumer’s Physical Address.

To review detailed steps on Forms and NOAs functionality, click one of the links below.

• Forms and NOA’s – Non-Medical

• • Forms

  • NOAs (Notices of Action)

  • Distributed Document Search

  • Regenerating a Document

  • Deleting Forms and NOAs\

  • No Address on NOA Task

  • Returned Mail Proces

  • Other Helpful Information - Forms and NOAs

  • Troubleshooting Forms & NOAs

• KDHE Standard Text for Copy & Paste