Troubleshooting - Non-Financial Data Collection Non-Medical

Individual Demographics

Incorrect Deceased Date or Consumer

• The Deceased Date entered is incorrect. What do I do?

• • If the program(s) or consumer’s benefits were discontinued correctly:

  • • Navigate to the Individual Demographics Detail page for the case person with the incorrect Deceased Date.

    • Enter the correct Deceased Date and Verification value.

    • Click the Save and Return button.

  • If the program(s) are discontinued in error:

  • • Rescind the Discontinued program(s).

    • Navigate to the Individual Demographics Detail page for the case person with the incorrect Deceased Date.

    • Remove or enter the correct Deceased Date and Verification value.

    • Click the Save and Return button.

    • Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.

  • If other program persons remained active after discontinuing the deceased individual:

  • • Rescind the Discontinued person.

    • Navigate to the Individual Demographics Detail page for the Case Person with the incorrect Deceased Date.

    • Remove or enter the correct Deceased Date and Verification value.

    • Click the Save and Return button.

    • Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.

• A Deceased Date was entered for the wrong consumer. What do I do?

• • If the program(s) are discontinued:

  • • Rescind the Discontinued program(s)

    • Navigate to the Individual Demographics Detail page for the Case Person needing the Deceased Date removed.  

    • Remove the Deceased Date and Verification value.

    • Click the Save and Return button.

    • Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.

    • If the deceased date was intended for a different case person:

    • • Navigate to the deceased persons Individual Demographics Detail page.

      • Enter the Deceased Date and Verification value.

      • Click the Save and Return button.

      • Run EDBC for the come up month. See Deny or Discontinue Using Data Collection Pages for more information.

  • If the program remained active after the consumer had been discontinued in error:

  • • Rescind the Discontinued person.

    • Navigate to the Individual Demographics Detail page for the Case Person with the incorrect Deceased Date.

    • Remove the Deceased Date and Verification value.

    • Click the Save and Return button.

    • Re-run EDBC for the month of the consumer’s erroneous discontinuance through the come-up month. See Running EDBC for more information.

    • If the deceased date was intended for a different case person:

    • • Navigate to the deceased persons Individual Demographics Detail page.

      • Enter the Deceased Date and Verification value.

      • Click the Save and Return button.

      • Run EDBC for the come up month. See Deny or Discontinue Using Data Collection Pages for more information.

Troubleshooting Household Status – Non-Medical

With the automation of updating a Household Status when a child is on a PPS program, there may be situations where the Household Status record is flipped to Permanently Out of the Home or Temporarily Out of the Home (with a Reason of Foster Care) incorrectly. After completing proper research, if it is determined the child’s Household Status should not have changed, staff must Edit the Household Status record that was added in error.

To Edit a Household Status Record:

1. Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click Go. The Case Summary page displays.
   
   

2. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Household Status from Task Navigation. The Household Status List page displays.
   
   

3. Click the Edit button for the incorrect record. The Household Status Detail page displays.
   
   

4. Select In the Home from the Living in the Home Status drop-down menu. If the Household Status Reason field was displayed it no longer displays.
   
   NOTE: For TANF shared living situations, see Shared Living.
   

5. Enter the Expected Return Date if applicable using the <mm/dd/yyyy> format or the calendar icon.
   
   

6. Leave the Begin Date as displayed.
   
   

7. Click the Save and Return button. The Household Status List page displays.