Notices of Action (NOAs) are distributed documents assembled from a wide variety of statements, or fragments; they are pre-written and stored in KEES. NOAs are generated after an EDBC result is saved if:
A new case is established
A change is detected on an existing case
NOAs are generated for all active additional administrative roles on a program. In some instances it may be necessary to list case persons as an additional correspondent to receive copies of NOAs. The statements and fragments cannot be edited. There is a field that allows for additional text to be added. NOAs may be deleted until it has been printed locally or the nightly batch runs to print centrally.
NOTE: For Institutional Care programs, the community spouse needs to be an additional correspondent to receive copies of NOAs.
NOAs can be:
Printed locally, by the user, and given to the consumer
Printed locally, by the user, and mailed to the consumer
Printed and mailed from a central location without user intervention
Generating a System Created NOA
Troubleshooting Forms and NOAs
Other Helpful Information - Forms and NOAs