A consumer’s Self-Service Portal (SSP) account must be linked to their KEES case number in order for them to complete reviews or interim reports online. They must also have a linked account in order to view their case information, upload documents, or report changes to their case online. Consumers can request Account Linking from the SSP as part of their account set up process or by clicking the Link My Cases(s) hyperlink on the SSP homepage.
Once a customer submits a request to Link or Unlink a Case or Case(s), the worker reviews the request(s) and links/unlinks the account(s).
How to find an SSP Link or Unlink Request without a Task