Overpayments

This business process flow shows the high level steps utilized to process Food Assistance, Child Care, and Cash overpayments.

Business Process Diagram

Overpayment Process Flowchart.

Business Process Steps

The business process steps for this process are broken down into separate sections:

Setting Up Overpayments: Non-Fraud

Purple/Blue/Green/Red Team:

NOTE: Remember to always run the EDBC months in order from the initial overpayment month to the last overpayment month.

NOTE: Clicking this button triggers KEES to generate a ‘Check for Repayment Agreement’ task for the Purple queue with a due date 15 days from the current date.

Setting Up Overpayments: Potential Fraud

Purple/Blue/Green/Red Team:

NOTE: Income must be captured in the Unreported Amount field on the Income Amount Detail page in order to disallow earned income deductions for overpayments. See KEESM 11124 for information regarding when to disallow earned income deductions.

NOTE: Remember to always run the EDBC months in order from the initial overpayment month to the last overpayment month.

Fraud Unit Referrals

Purple/Blue/Green/Red Team:

Local Fraud Unit:

NOTE: Do not use the Generate Form button from the Recovery Account Detail page. This will generate a task for the Purple team.

Administrative Disqualification Hearing Referrals

Purple/Blue/Green/Red Team or Local Fraud Unit:

OAH:

Purple/Blue/Green/Red Team or Local Fraud Unit:

NOTE: Follow the Overpayments: Non-Fraud process above if the consumer is found Not Guilty.

If found guilty:

NOTE: Do not use the Generate Form button from the Recovery Account Detail page. This will generate a task for the Purple team.

Key Process Considerations

NOTE: If the overpayments occurred prior to KEES go-live, do not run EDBC. Instead, figure the overpayment off system and create an external recovery account. See Creating an External Recovery Account for detailed steps.