NOTE: Always check existing cases to determine if non-household members are linked to an existing SSP account. Consumers no longer in the household or receiving benefits on the case should be de-linked from the Primary Applicant's SSP account. See the Key Process considerations under SSP Link Request for more information.
Navigate to the Case Summary page of the case number you wish to use.
Complete the Add a Case Person process for any applicants who are not already case persons.
Skip this step if all applicants are already case persons.
Add or update Contact Information.
Navigate to the Contact Summary page click the Add button. The Address Detail page displays.
To navigate to the Contact Summary page click Contact from Task Navigation.
Select the case person(s) to which the address applies.
Enter the appropriate Begin Date using the <mm/dd/yyyy> format or the calendar icon.
Select the appropriate Address Type(s).
Enter the address and click the Save and Return button. The Select Address page displays.
This page normalizes the address, meaning the address has been put into a standardized format.
Select the radio button for the address to use and click the Select button. The Effective Dating Confirmation page displays any updates.
Accept the Effective Dating if it is correct.
NOTE: For e-Applications, if the requested Program is already Pending or if any Program Persons are in Pending status, see Multiple In-Progress e-Applications - Non Medical.
Complete the Rescind Program process for any necessary programs
Skip this step if no programs need to be rescinded.
NOTE: Rescinding a program reinstates an existing application date to Pending status after the application had been denied or discontinued. Rescinding sets a program to Pending without logging a new application date.
Complete the Reapply Program or Reapply Person process for any necessary programs or persons.
Skip this step if no programs or persons need to be reapplied.
NOTE: Reapplying a program means to register a new application date on an existing program block.
Complete the Add New Program process if needed.
Skip this step if no new programs are needed.
Complete Workload Assignment for any programs that do not have a worker assigned or need to be reassigned.
The Registration process is complete.
NOTE: If the expedited screening should be changed follow the Expedited Food Assistance process.