Step 1a Instructions

This step occurs when there is a data mismatch; information such as name, date of birth or Alien/USCIS Number doesn’t match what is found in the Hub. Ensure the information provided is accurately entered in KEES and request verification again.

Viewing a Step 1a Response

Verified Step 1a

Additional Steps Required 1a

Error Calling Hub 1a

NOTE: The first step in the process below assumes the worker has:

1. Click Verifications from Task Navigation. The Verification List page displays.

2. Check that the following defaulted values are displaying and correct as needed:

   • Pending from the Status drop-down menu

   • Medical from the Program Type drop-down menu

3. Click Edit next to the INS Document. The Verification Detail page displays in edit mode.

4. Select Step 1a from the Next Step to Request drop-down.

5. Click the Save and Return button. The Verification List page displays.

6. Click the check box next to the INS Document to verify.

7. Click the Request Verification button; the Real Time Interface History List page displays.

8. Click Verifications from Task Navigation; the Verification List page redisplays.

9. Review the results and follow the appropriate action as listed below:

   • If the INS Document verification no longer displays in Pending status, it has been Verified. See section A for further details.

   • If the INS Document verification displays in Pending Status and has icon to the left of the record, see section B for additional steps that need to be taken.

   • If the INS Document verification displays in Pending Status and does not have icon to the left of the record, see section C.

Viewing a Step 1a Response

A Verified in Step 1a

1. Select Verified from the Status drop-down menu.

2. Click the Search button. The Verification List page refreshes.

3. Click the caret under Type to refresh the Verification List page.

4. Click the INS Document hyperlink. The Verification Detail page displays.

5. Click the View History button. The INS Document Verification Request List page displays.

6. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

7. Use the Response Data Received to update the Non-Citizenship Data Collection record.

B Additional Steps Required 1a

1. Hover the mouse over the icon.

2. A message will display.

   • If Attach a document before requesting verification displays, Step 1a verification is complete and Step 3 is required.

   • If Select Next Step to Request before requesting verification displays, click on the icon. The Verification Detail page displays.

   • • Click the Next Step to Request drop-down menu.  

     • Select the lowest Step number from the drop-down.  

Example: If Step 2 and Step 3 are your options, select Step 2.  

C Error Calling Hub or VLP Response Received but Verification Detail Pending 1a

1. Click the INS Document hyperlink. The Verification Detail page displays.

2. Click the View History button. The INS Document Verification Request List page displays.

3. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

4. Use the Response Data Received  to update the Non-Citizenship Data Collection page.

     NOTE: If the Source Status says Error Calling Hub the VLP request failed. If this happens: