Step 2 Instructions

This step occurs when the VLP Interface is not able to find a match in a prior Step.  A Step 2 verification request can take 2-5 days to provide a response.  

Viewing a Step 2 Response

Verified in Step 2

Additional Steps Required  2

Error Calling Hub 2

NOTE: The first step in the process below assumes the worker has:

1. Click Verifications from Task Navigation. The Verification List page displays.

2. Check that the following defaulted values are displaying and correct as needed:

   • Pending from the Status drop-down menu

   • Medical from the Program Type drop-down menu

3. Click Edit next to the INS Document. The Verification Detail page displays in edit mode.

4. Select Step 2 from the Next Step to Request drop-down menu.

5. Click the Save and Return button. The Verification List page displays.

6. Click the check box next to the INS Document to verify.

7. Click the Request Verification button; the Real Time Interface History List page displays.

8. Click Verifications from Task Navigation; the Verification List page redisplays.

9. The INS Document verification displays in displays in Pending Status and has icon to the left of the record.  Hovering the mouse over the icon displays the message VLP Verification is in progress for this INS Document.  

NOTE: If the Source Status says Error Calling Hub the VLP request failed. If this happens:

When a Step 2 Response Received task is received, the INS Document Verification Request page will be updated.  

• If the INS Document verification no longer displays in Pending Status it has been Verified.  See  A for further details.

• If the INS Document verification displays in Pending Status and has icon to the left of the record, see B for additional steps that need to be taken.

Viewing a Step 2 Response

A Verified in Step 2

1. Select Verified from the Status drop-down menu.

2. Click the Search button. The Verification List page refreshes.

3. Click the caret under Type to refresh the Verification List page.

4. Click the INS Document hyperlink. The Verification Detail page displays.

5. Click the View History button. The INS Document Verification Request List page displays.

6. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

7. Use the Response Data Received to update the Non-Citizenship Data Collection record.

B Additional Steps Required 2

1. Hover the mouse over the icon.

2. The message Attach a document before requesting verification displays.  Step 2 verification is complete and Step 3 is required.

C Error Calling Hub or VLP Response Received but Verification Detail Pending 2

1. Click the INS Document hyperlink. The Verification Detail page displays.

2. Click the View History button. The INS Document Verification Request List page displays.

3. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

4. Use the Response Data Received  to update the Non-Citizenship Data Collection page.

     NOTE: If the Source Status says Error Calling Hub the VLP request failed. If this happens: