Step 1 Instructions

This is the initial Hub-VLP verification attempt. If Hub-VLP is not able to verify Non-Citizenship information in Step 1, additional Steps must be instituted. The next available step is determined by the results of the Step 1 VLP response.

Viewing a Step 1 Response

Verified Step 1

Additional Steps Required

Error Calling Hub

NOTE: Step 1 assumes the worker has added a pending Non-Citizenship record.

1. Click Verifications from Task Navigation.  The Verification List page displays.

2. Check that the following defaulted values are displaying and correct as needed:

   • Pending from the Status drop-down menu

   • Medical from the Program Type drop-down menu

3. Select the check box for the record(s) to verify.

4. Click the Request Verification button. The Real Time Interface History List page displays.

5. Click Verifications from Task Navigation.  The Verification List page displays.

6. Review the results and follow the appropriate action as listed below:

   • If the INS Document verification no longer displays in Pending status, it has been Verified. See A for further details.

   • If the INS Document verification displays in Pending Status and has to the left of the record, see B for additional steps that need to be taken.

   • If the INS Document verification displays in Pending Status and does not have to the left of the record, see C.

Viewing a Step 1 Response

A Verified in Step 1

1. Select Verified from the Status drop-down menu.

2. Click the Search button. The Verification List page refreshes.

3. Click the caret under Type to refresh the Verification List page.

4. Click the INS Document hyperlink. The Verification Detail page displays.

5. Click the View History button. The INS Document Verification Request List page displays.

6. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

7. Use the Response Data Received to update the Non-Citizenship Data Collection record.

B Additional Steps Required

1. Hover the mouse over the icon.

2. A message will display.

   • If Attach a document before requesting verification displays, Step 1 verification is complete and Step 3 is required.

   • If Select Next Step to Request before requesting verification displays, click on the icon. The Verification Detail page displays.

   • • Click the Next Step to Request drop-down menu.  

     • Select the lowest Step number from the drop-down.  

Example: The options from the drop-down menu include Step 1a, Step 2 and Step 3.  Out of these options select Step 1a as this is the lowest number.

C Error Calling Hub or VLP Response Received but Verification Detail Pending

1. Click the INS Document hyperlink. The Verification Detail page displays.

2. Click the View History button. The INS Document Verification Request List page displays.

3. Click the DHS Case Number hyperlink. The INS Document Verification Request Detail page displays.

4. Use the Response Data Received  to update the Non-Citizenship Data Collection page.

          NOTE: If the Source Status says Error Calling Hub the VLP request failed. If this happens: